Senior Knowledge Management Professional

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The Senior Knowledge Management Professional will develop and manage assets to improve accessibility and accuracy through high-quality knowledge that enables efficient service delivery, platform enhancements, and AI/automation outcomes. The KM Senior Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors and partnerships.

The Senior Knowledge Management Professional creates, updates, and standardizes knowledge assets (policies, procedures, and FAQs) to ensure consistency and quality.

**Job Responsibilities:**

+ Define and apply tagging, classification, and metadata to improve usability and searchability.
+ Establish workflows for content review, approval, and lifecycle management to maintain content accuracy and compliance.
+ Define and manage usage metrics and feedback to identify gaps and d...