Location
Cape Town
Job Type
Full-time
Posted
July 12, 2026
Job Description
Description
As Journey Owner, you will be responsible for designing, optimizing, and managing the customer journey across various touchpoints and channels to ensure a seamless and positive experience for customers/advisor. You will work closely with cross-functional teams, including marketing, sales, product, customer support, and IT, to align strategies and initiatives that support the overall customer journey.REGULATORY SCOPE:
High- critically in terms compliance with regulations as well as high impact of any regulatory change which requires process and con trol changes
PRODUCT SPAN:
High: In-depth knowledge and understanding of products across life, risk and investment industry
PEOPLE LEADERSHIP:
Collaborate with cross-functional teams to develop and implement strategies to enhance the customer experience.
Define key performance indicators (KPIs) to measure the effectivene...