Senior Itsm/itil Architect At Miratech Toronto

Elevate IT operations with Miratech as a Senior ITSM/ITIL Architect driving a network consolidation program for a leading US Telco. Design robust ITSM frameworks to enhance operational efficiencies. As a key player, you will design and oversee the implementation of vital governance frameworks for large-scale IT mergers. This role emphasizes mapping observability alerts and constructing automated incident management processes to ensure seamless service delivery. Your expertise will be crucial in maintaining high standards throughout the project lifecycle. Key Responsibilities

Lead design of the ITSM target operating model Establish CAB quality gates for regulatory compliance Map alerts to the ITSM platform for operational logic Develop incident-creation rules within ITSM tools Work with observability teams to integrate monitoring data Requirements

Over 10 years in IT Service Management or related fields Solid experience with ServiceNow or Jira Service Management In-dep...