Job Description
SUMMARY:
Our client, a manufacturer based in Cape Town, requires a motivated and energetic Senior IT Technician , to provide high-level technology support across the business.
POSITION INFO:
Key Responsibilities Provide advanced technical support for hardware, software, and network related tickets within a 48-hour closure time. Perform root cause analysis when troubleshooting. Support enterprise-level applications and systems i.e. Power Apps, O365, Azure, onsite server environment. Daily server checks by means of RMM software to ensure all systems are running optimally. Follow up with suppliers on tickets and faults logged with their service desks. Maintain and administer server storage solutions and network devices. Ensure the security and integrity of the company's IT infrastructure. Perform regular system updates, patches, and backups. Monitor and respond to security incidents and threats. Implement and enforce IT polic...