Senior IT Support Specialist (SysAdmin) (Toronto)

We are seeking an experienced and proactive Senior IT Support Specialist to provide high‑quality support to end users, including VIPs and senior stakeholders, and take ownership of the delivery and security of both Windows and Mac systems.

Responsibilities

• Deliver onsite and remote technical support to end users, ensuring quick resolution of issues and providing exceptional service to VIPs and senior stakeholders.
• Record and monitor support requests in the helpdesk system (preferably Jira) and adhere to the escalation process.
• Manage Windows and Mac builds, maintain user experiences and security, support Windows 11 and macOS, and maintain hardware inventory and device lifecycle.
• Administer OKTA for identity and access management, support Microsoft 365 applications (Teams, Exchange, OneDrive, SharePoint), and maintain configurations and installation procedures.
• Use Microsoft deployment tools such as Intune, Autopilot, JAMF, ...