Senior IT Support Specialist (Level 2)

We are looking for a Senior IT Support Specialist (L2) who thrives on solving complex problems, delivering exceptional client service, and building trusted relationships with clients. This role is ideal for someone who enjoys working directly with end users, becoming a familiar and dependable presence within client environments, and helping organizations get the most from their technology.

About the Role

As our Senior IT Support Specialist (L2) , you will serve as a trusted technical advisor, escalation expert, and key client partner. Unlike traditional support roles, this position will spend a significant portion of time onsite at client locations, supporting their employees, systems, infrastructure, and day-to-day technology needs.

You will take ownership of complex technical issues while building strong relationships with clients and their teams. Success in this role requires a combination of advanced technical expertise, exceptional cu...