Senior IT Support Specialist at AOS

Become a key partner in technology solutions with AOS as a Senior IT Support Specialist (L2). This role emphasizes direct client interaction and onsite support, enhancing productivity and client satisfaction.
This Senior IT Support Specialist position focuses on solving complex issues for clients while building trusted relationships. You will provide high-level onsite support, assisting employees with technical challenges and system adoption. Strong communication skills and a proactive approach are essential for ensuring positive client experience and effective technology use.
Key Responsibilities:
• Build strong relationships with clients and end users
• Provide onsite support for technical issues and needs
• Communicate proactively with clients, ensuring satisfaction
• Identify opportunities for improving technology performance
• Advocate for clients while balancing technical best practices
Requirements:
• Strong client-first mindset and commitment to servi...