Senior IT Support Analyst — Microsoft 365 & Cloud

A global outsourcer is seeking an experienced IT Support Analyst – Level 2 to provide advanced technical support across a Microsoft-centric technology environment. This role involves managing incidents and service requests, acting as an escalation point for complex issues, and supporting Microsoft 365 services. The ideal candidate will have a minimum of 3 years of IT support experience, strong troubleshooting skills, and excellent customer service abilities. The position is full-time and based in Quezon City, Philippines.
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