Senior IT Service Delivery Leader - Enterprise Operations

AVI Limited is seeking a seasoned Service Delivery leader for their IT Shared Services Division in Cape Town. This senior operational leadership role will shape IT service delivery across the organization, ensuring high performance from the Service Desk while managing escalations and governance of service.

The successful candidate will possess over 10 years of experience in IT management, particularly in Service Desk environments, and will have a proven track record in stakeholder engagement and leadership development.