Senior IT Business Systems Analyst - Hybrid

Elevate your career with Sonova as a Senior IT Business Systems Analyst in Kitchener, ON. This hybrid role focuses on SAP Sales & Distribution and Customer Service optimization.
As a Senior IT Business Systems Analyst, you will collaborate with IT teams and business stakeholders to support and enhance SAP solutions. Your responsibilities will include leading implementation projects, resolving complex level 3 issues, and ensuring compliance with regulatory requirements. You’ll also participate in business process design and deliver training for users post-implementation.
Key Responsibilities:
• Support SAP SD/CS business processes through incident resolution
• Analyze business requirements to design SAP solutions
• Lead SAP implementation projects and upgrades
• Perform root cause analysis for complex issues
• Collaborate with IT teams to deliver scalable solutions
Requirements:
• Degree in IT, Computer Science, or Business
• Experience in SAP SD and Custom...