Senior Information Technology Support Manager

About the Role

We are seeking a Senior Information Technology Support Manager to lead the development, deployment, and support of Oracle OSM-based solutions within telecom OSS/BSS environments. This role is critical in ensuring stable operations, high-quality delivery, and continuous improvement of order management systems in complex enterprise landscapes.

Key Responsibilities

• Lead development, enhancement, and support of Oracle OSM solutions aligned with business requirements
• Design, develop, and maintain OSM cartridges using OSM 7.4.x
• Drive troubleshooting, debugging, and issue resolution across production and non-production environments
• Manage deployment activities, including release planning, version control, and environment promotion
• Implement and maintain automation plugins using XQuery and Java
• Collaborate with cross-functional teams to ensure smooth integration across OSS/BSS systems
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