Location
Toronto
Job Type
Full-time
Posted
July 09, 2026
Job Description
Job Description
WHAT IS THE OPPORTUNITY?
As a Senior Incident Lead, you will be the driving force behind resolving high-severity, complex technical incidents (P1, P2, EP3, P3 and P4) that impact our products and customers. Beyond active incident command, you will champion the post-incident review process, driving systemic improvements to prevent recurrence (root cause analysis) and continuously maturing our site reliability operations (SRE).
WHAT WILL YOU DO?
- Lead initiatives to promote ServiceNow ...