Senior Implementation Specialist-DUE 7/9 by 3 pm Central

**Location: Ashburn, VA- 5 days per week**
**Senior Implementation Specialist**
Perform installation and re-configuration of server hardware components for Re-deployment in customer’s Datacenters.
• Assist with troubleshooting issues for servers located in that particular data center.
• Act as a point of escalation for server issues, especially if Dell requires an on-site field resource to gather logs, troubleshoot or get on a WebEx with support.
• Install, update, maintain and utilize the Dell EMC systems management tools (OpenManage Enterprise, SupportAssist & TechDirect)
• Participate in monthly Service Delivery Review meetings conducted by Dell TSM.
• Establish regular monthly cadence meetings with Dell Sales and pre-sales teams to ensure SOW and customer expectations are being met
• Provide Proactive and reactive support to Customer’s environment.
• Work closely with the Service Account Manager and Customer to quickly resolve any issues.
• Provide ass...