Senior Group Manager - WFM

The WFM Senior Group Manager is responsible for leading workforce planning services across a portfolio of accounts, ensuring solutions align with client requirements, operational objectives, contractual commitments, and regional business needs. The role leads a globally dispersed WFM team and acts as the primary interface between Operations, Client Planning, Recruitment, Training, Finance, and Account Management teams.The incumbent will be accountable for delivering effective workforce strategies that optimize service delivery, employee experience, operational performance, and business profitability. This includes forecasting, capacity planning, scheduling, resource optimization, and planning governance across assigned accounts.Key ResponsibilitiesServe as the primary WFM leader for assigned accounts, balancing client satisfaction, operational engagement, planner development, margin assurance, and employee work-life balance.Develop and execute workforce stra...