Senior Global Shared Services Program Lead

Link-Worldwide, located in Mexico, is seeking a senior program leader for their Customer Care Shared Services team. This role involves overseeing the transition of customer care operations across Hispanic LATAM while ensuring service quality and operational integrity.

The ideal candidate will have significant experience in customer care, strong bilingual communication skills, and a robust understanding of Shared Services and BPO environments. In this position, you’ll lead transitions, manage performance, and ensure compliance and operational excellence.