Job Description
AAA Club Alliance is currently seeking a full-time Senior Genesys Cloud Engineer to join our team!
This is a hybrid role that requires on-site work Tuesday through Thursday at one of our 3 corporate locations: Worthington, OH, Cincinnati, OH, or Wilmington, DE.
Primary duties of the Genesys Cloud Senior Engineer are:
Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts
Voice, Chat and Email routing
Administers and supports PureCloud (Genesys Cloud) Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
Familiar with integrations with SalesForce Voice Cloud
Performs Tier 3 support, proactive maintenance and performs complex IVR system troubleshooting and root-cause analysis.
Serves as resident expert for PureCloud (Genesys Cloud) capabilities and changes by evaluating/validating w...
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