Job Description
The position holder oversees SHARP Middle East CSD's Field Services by managing specialized technical customer orders, implementing advanced support policies and ensuring swift resolution of technical queries from distributors and dealers.
This role is responsible for maintaining a robust technical support framework tailored to partner needs, addressing technical challenges, and nurturing lasting relationships. Additionally, the position requires collaborating across departments, implementing industry‑leading technical advancements, and shaping support strategies that align with business objectives to enhance partner capabilities.
Strategic Planning, Systems, and Compliance
The role involves implementing the CSD's functional strategy and translating the overall business vision into actionable annual operational business plans while actively monitoring performance. The position holder establishes and executes functional policies, systems, processes, ...