Location
singapore
Job Type
Full-time
Posted
June 17, 2026
Job Description
Key Responsibilities
- Effectively manage escalated customer complaints to achieve fairness for the customer and operational efficiencies for the company.
- Deliver MAS FAIR Dealing Outcome #5 by demonstrating independent, effective and prompt handling of complaints and dispute resolutions.
- Turn customer experience around positively through swift resolution of disputes.
- Conduct investigations of escalated complaints by understanding the range of products offered, working with other business units, and navigating systems to obtain necessary policy information.
- Review root causes of gaps identified and propose improvements.
- Achieve fair dealings and deliver excellent service to complainants during dispute management.
- Maintain the Complaint Register, ensuring all cases are followed through to proper closure with accurate documentation.
- Participate in service improvement projects.
- Assist the A...