Senior Executive, Fraud & Merchant Governance

Senior Executive – Fraud & Merchant Governance, AirAsia Rewards

You will be responsible for safeguarding the integrity of our loyalty program by monitoring, detecting, and mitigating fraud across all operations. You will play a critical role in maintaining trust within our ecosystem, investigating suspicious activities, and ensuring our fraud processes remain robust and efficient.

Responsibilities

• Fraud Detection & Monitoring: Perform daily screening of new registrations, profile changes, points issuance, and redemption activities to identify suspicious patterns or potential abuse.
• Investigation: Conduct end-to-end investigations for suspected fraud cases and develop comprehensive incident reports for management review.
• Operational Resolution: Develop and execute new strategies or necessary actions to manage the identified threats.
• SLA Compliance: Ensure all fraud-related investigations are completed within the agreed Servi...