Senior Executive, CX Insights Enablement

Position Summary

This role is responsible for enabling and supporting the Customer Experience (CX) Insights function through the design, administration, and continuous enhancement of customer feedback and analytics capabilities. The role serves as the subject matter expert for CX platforms, survey methodologies, CX performance dashboards, and insights visualization, ensuring timely and actionable customer insights are available to support decision-making across Malaysia Aviation Group (MAG). The incumbent will work closely with business stakeholders to develop customer feedback mechanisms, manage CX measurement frameworks, build insightful dashboards, conduct analysis of Voice of Customer (VOC) data, and support ad-hoc customer research initiatives including product, service, and concept testing.

Key Accountability

• CX Platform & Survey Management
  • Serve as the in-house subject matter expert for the organization’s CX platform and ...