Senior Executive Customer Service: NRO CS

Job Title: Sr. Executive Customer Service

Function :Regional Business

Reporting to :Manager – Key Accounts

1. Purpose

Responsible for the providing best in class customer service to the assigned national and regional key accounts and increasing the revenues from such accounts

2. Key Responsibilities

Responsibilities

Serve as a “Single Point of Contact” in Blue Dart for all queries, issues, grievances etc of the assigned key accounts

Develop and maintain good relations with key decision makers in the client organization and continuously leverage such relationships to get more business for Blue Dart

Develop deep understanding of the client’s business needs to identify the best manner of designing and positioning Blue Dart’s services to meet their requirements; Visit customers regularly along with sales teams to better understand their needs, requirements etc

Ensure retention and revenue growth from the assigned k...