Senior Executive, Complaint Investigation

HKT · Hong Kong, Hong Kong, Hong Kong

Location

Hong Kong

Job Type

Full-time

Posted

July 06, 2026

Job Description

Internal Job Description Job duties:-
Investigate, manage, and resolve complaint cases receive from service centre and contact centre

Detailed fact findings through different system, for instance, IVRS/call & visit recording/case management/imaging/MPF administration system

Prepare complaint report with finding and understanding of complaint root cause and evidence

Suggest solutions, remedial and preventive measures

Direct communicate with complainants on complaint status updates, resolutions, and proposal to close complaint cases
Job requirements:-
University degree holder

1 year or above experience in MPF and Pension experience

With at least 1 year of experience in MPF complaint investigation

Familiar with MPFA Regulatory and MPF administration processes

Excellent English writing skills and reporting

Self-initiative, independent wit...

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