Senior Employee Service Manager

Responsibilities

• Lead the delivery of Employee Services across the Americas region, ensuring high-quality, consistent execution of employee lifecycle support, inquiries, and transactions
• Manage and develop a distributed team, building leadership capability, performance accountability, and a high-performing service culture across multiple locations
• Own regional service delivery performance, including SLAs, KPIs, case quality, and employee experience metrics
• Execute globally defined processes and standards, ensuring consistency and appropriate regional adaptation across the U.S. and Latin America
• Drive continuous improvement within the region, identifying trends, inefficiencies, and opportunities to enhance service delivery, and partnering with global teams to implement improvements
• Ensure accurate and timely processing of employee data in SuccessFactors, maintaining strong data quality and operational discipline