Senior Director - LATAM Delivery Head (Payments industry)

Key Responsibilities

• Lead FIS Total Issuing solutions delivery, in all its aspects, in support of the LATAM region business.
• Customer Delivery Relationship Management:
  • Enables differentiated levels of service to clients by ensuring world‑class delivery results.
  • Builds & maintains strong, sustainable, trust‑based client relationships up to board level.
  • Serves as the “go to” person for senior client stakeholders.
  • Acts as an escalation point for client concerns or conflicts on non‑routine delivery issues.
  • Regularly communicates delivery status, risks & dependencies to the client at senior levels to ensure ongoing alignment of priorities & expectations.
  • Leads or participates in client steering committee meetings or governance boards.
  • Drives & implements lessons learned for continuous improvement with clients.
• Internal Stakeholders Delivery Management:
  • Serves as the “go to” ...