Senior Director, Customer Retention & Growth (Americas)

• Account planning
• Customer lifecycle design

SysAid is a leading IT Service Management (ITSM) platform helping organizations deliver exceptional service experiences. As we evolve our platform with innovations like Spaces and SAI , we are redefining how IT teams operate—and how customers realize value.

We are entering a critical phase where AI is not just a feature—but a growth driver , both for our customers and our internal operating model.

We are seeking a Senior Director of Customer Retention & Growth to own SysAid’s net revenue retention (NRR) and lead the transformation of our post‑sales organization into an AI‑enabled, insight‑driven growth engine .

This leader will harness agentic AI to:

• Help customers achieve faster, measurable outcomes
• Drive proactive, data‑driven engagement
• Scale internal operations without linear hea...