Senior Data Science Specialist

Senior Specialist - Data Sciences Job Summary Provide production support and optimization for conversational AI systems ensuring high availability reliability and continuous improvement Job Description Monitor and support production AI systems to maintain high availability and reliability of conversational AI services Troubleshoot and resolve issues across AgentCore runtime APIs and orchestration layers including EKS Lambda and workflows Analyze AI responses and logs to detect failures in prompts workflows or integrations and implement corrective actions Perform prompt tuning and fine adjustments to enhance response quality intent detection and accuracy Support integration issues involving backend systems APIs and enterprise tools such as CRM knowledge bases and databases Collaborate with QA teams to validate fixes assist testing cycles and ensure stability after deployment Work with DevOps teams to manage CICD pipelines deployments and rollback strategies in production environments En...