Location
singapore
Job Type
Full-time
Posted
June 19, 2026
Job Description
Job Summary
The CX Analytics & Process Improvement team is entrusted with the responsibility to work collaboratively with all operational and support businesses to continuously make improvements in Service & Processes. This is achieved through a razor‑sharp focus on the Marina Bay Sands Service & Productivity Roadmap. The roadmap comprises creating baseline measurements, pioneering data analytics use cases, incubating innovative technology and engaging everyone through stakeholder engagement.
Job Responsibilities- Translate operational data into actionable insights that improve guest experience, operational efficiency, and management decision-making.
- Collect, clean, and analyze complex datasets using SQL, Excel, and BI tools to generate reliable insights and recommendations.
- Troubleshoot data, report, and dashboard issues; perform validation and user acceptance testing to ensure accuracy and reliability.
- Support project planning an...