Senior CX Quality & Insights Analyst

DiDi Global in Bogotá is seeking a CX Quality Senior Analyst to ensure excellent customer and driver experiences through quality assurance frameworks. You will lead initiatives for quality metrics, collaborate across teams, and drive measurable improvements in customer satisfaction.

The ideal candidate has strong analytical skills, proven experience in quality assurance, and familiarity with BI tools. You will be expected to adapt to strict deadlines and provide insights for operational improvements.