Senior Customer Success Manager

Essential Duties & Responsibilities

• Takes ownership of managing their book of business and customer needs
• Strong understanding of Rocket’s products, customer base and processes
• Work within the Gainsight platform to ensure all customer inputs are addressed
• Coordinate with cross functional teams within Rocket to provide for our customer’s needs and foster positive experiences
• Acts as a mentor for junior level representatives
• Strong executive presence and desire to build partnerships with our customers
• May recommend customer engagement business process improvements

Experience & Qualifications

• 6 years of related customer support or customer engagement experience
• Bachelor’s degree preferred
• Have advanced knowledge of Rocket’s products and services
• Experience leading initiatives with cross-functional teams (Sales, Marketing, Support)

Preferred Qualif...