Senior Customer Success Manager, Mid-market Emea (Madrid)

Deel is a global payroll and HR platform that enables businesses to pay and manage workers in over 100 countries.

Summary

As a Senior Client Success Manager, you will be the primary point of contact for our strategic clients, building lasting relationships, driving adoption of platform features, and ensuring high customer satisfaction.

Responsibilities

• Manage a portfolio of high‑value strategic accounts, developing and executing comprehensive account strategies.
• Identify and mitigate risks proactively, coordinating with internal stakeholders to resolve customer issues and maintain positive sentiment.
• Build and maintain relationships with senior stakeholders, understanding their business goals and creating success plans to maximize experience.
• Advocate for customers by collecting and prioritizing product and operational feedback, partnering with internal teams to deliver high‑impact items.
• Provide day‑to‑day ...