Senior Customer Success Management (CSM) Specialist - Airports

Job Title

Senior Customer Success Management (CSM) Specialist - Airports

Summary:

The Senior Customer Success Management (CSM) Specialist - Airports is responsible for guiding one or more medium to large customers in maximizing the value of Amadeus solutions, enhancing their return on investment and business outcomes.

This role brings expertise to support customer business expansion, focusing on understanding customer needs and promoting early and effective use of Amadeus products. The CSM partners with customers to ensure successful adoption and outcomes post-implementation, playing a key role in renewals and account growth.

Key Responsibilities:

• Guide the Customer Success Management (CSM) team and customers to support early adoption and effective use of Amadeus products.

• Oversee the post-sales cycle, ensuring customer satisfaction and supporting renewals and account expansion.

• Man...