Senior Customer Success Associate

Job Description As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills. What You'll Do Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners Build a solid understanding of all IAS products and processes Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services. Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner Prepare regular reporting and data analysis of client activity Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions Attend external meetings and presen...