Senior Customer Success Architect

Senior Customer Success Architect – Responsibilities

• Serve as a trusted technical advisor for our customers.
• Be comfortable with Amplitude data architecture, instrumentation methods, taxonomy design, and AI agent workflows; unlock use cases and guide internal and partner delivery teams.
• Have mastery of Amplitude products and AI agent workflows to provide strategic consultation in taxonomy design, instrumentation, and data governance.
• Embed AI in day‑to‑day workflow to improve efficiency and customer outcomes; experiment, iterate, and share best practices.
• Be an expert in the Digital Optimization System to guide customers as they integrate Amplitude into additional workflows and business processes, making Amplitude an integral business partner.
• Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services.
• Collaborate cross‑functionally with teams suc...