Senior Customer Success Advisor (Guadalajara)

Overview
Welcome to SITA. Ready to redefine air travel? The journey starts here, with you at SITA.
About the Role & Team
The Senior Customer Success Advisor manages customer contract performance post-delivery, ensuring service quality and satisfaction. They support customer success plans and coordinate with account teams to monitor support performance. Acting as the customer advocate, they identify improvements and lead service-related interactions. The role aligns with ITIL practices, resolving issues efficiently while supporting retention and renewals. Daily collaboration spans across Field Services, Support, Sales, and other key teams.
What You Will Do
Execute and own the Customer Success Plan, for Information Technology contracted products and services.
Monitor service delivery performance and ensure contracted support levels are consistently met, ensuring alignment with SLAs and ITIL practices.
Serve as the customer's primary operational contact, coo...