Senior Customer Service Representative

Work Arrangement / Work Shift: Remote

Role Overview:

We are looking for an exceptional individual who thrives in a vibrant startup ecosystem and seeks to be part of building something monumental. You will be a cornerstone of the team, taking charge of client interactions and effectively articulating the value proposition to online sellers. Your impact involves managing support tickets for e-commerce clients while driving internal process efficiencies.

What You’ll Be Doing:

• Day-to-day: Handle support tickets for our e-commerce clients who expect quick responses and resolutions from a team that knows how things work
• Internal Improvements: You'll be making our ticketing system, processes and team more efficient, able to handle more customer queries faster
• Problem Solving: Agents need to apply problem-solving skills to diagnose and reso...