Senior Customer Service Leader, Scale & KPI Excellence

SupportFinity™ is looking for a Senior Customer Service Manager in the Philippines to elevate our customer experience organization. This high-impact role involves leading 10 Team Leads and 200 agents, optimizing performance across various channels.

The ideal candidate will demonstrate a strong track record in customer service leadership, ensure KPI achievement, and drive continuous improvement initiatives. You will help shape a high-accountability culture and support the growth of our multi-program environment.