Senior Customer Service Executive

Senior Customer Service Executive

Salary: Circa £30,000 per annum + Benefits

An established and growing finance business is looking for an experienced Senior Customer Service Executive to join its highly regarded customer operations team.

This is an excellent opportunity for someone with a strong background in asset finance customer service who is looking to take on a more senior role, supporting colleagues, handling complex customer enquiries and helping drive service excellence across the business.

Working closely with the Customer Service Manager, you will act as a key point of expertise within the team, ensuring customers receive a first-class service while supporting colleagues with coaching, guidance, and best practice.

Key Responsibilities

Deliver exceptional customer service via telephone and email.
Act as a subject matter expert for customer service processes and enquiries.
Manage settlements, statement requests, account amendmen...