Location
dubai
Job Type
Full-time
Posted
July 15, 2026
Job Description
Senior Customer Service Executive
Company Name – Sharaf Shipping
Location : Dubai, UAE | Greenport Shipping Agency LLC | Full-time
Hiring for an experienced Customer Service professional from the Shipping & Logistics industry to join our team as a Senior Executive – Customer Service.
What you’ll do:
- Act as the primary point of contact for key clients, handling queries and shipment updates
- Oversee booking, documentation, and end-to-end shipment handling with internal teams
- Resolve escalations and discrepancies with prompt, effective solutions
- Ensure accuracy and compliance in shipping documentation
- Mentor junior executives and share best practices
- Track KPIs, maintain client records, and prepare performance reports
- Identify market opportunities and support sales/partnership growth
What we’re looking for:
- Bachelor’s degree in Commerce, Logist...
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