Senior Customer Service Associate, Group Contact Centre

Job ID: 10114

Job Function: Ancillary

Institution: National University Health System

As part of Group Contact Centre, the Senior Customer Service Associate’s key role is to provide Contact Centre services, such as handling of general enquiries and appointment scheduling requests for patients and the public. The position requires working in a fast‑paced environment, navigating complex healthcare needs, and reporting to the Institution Lead, Group Contact Centre.

• Deliver excellent customer service to callers by understanding their needs
• Provide timely, accurate and appropriate information and assistance to address callers’ enquiries
• Book or reschedule appointments based on caller requests
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinat...