Senior Customer Journey Designer

Optimizely · London, England, United Kingdom

Location

London

Job Type

Full-time

Posted

July 12, 2026

Job Description

Introduction
As a Customer Journey Designer in our Customer Success team, you will be responsible for translating journey strategy into tangible, high-quality customer touchpoints. Reporting to the Customer Journey Leader, you will design and execute the content, automation workflows, and engagement programs that move customers from onboarding through adoption, retention, and growth, across Enterprise, Mid-Market, and Digital segments. You will combine a customer-first mindset with strong operational and analytical skills, using AI and automation to deliver proactive, personalized engagement at scale. 
Job Responsibilities
Designs and delivers personalized, segment-specific engagement touchpoints and communications across all lifecycle stages (Onboarding, Adoption, Retention, Growth) and customer segments (Enterprise, Mid-Market, Digital), using data, customer insights, and journey objectives to determine the most effective engagement ...
        

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