Senior Customer Journey Designer (AI‑Driven Experiences)

Tower Insurance Ltd. in Auckland seeks a talented CX/Service Designer for a 12-month fixed-term role focused on shaping end-to-end customer journeys across digital and in‑person channels to improve retention and overall experiences.

You will partner with the Service Design Lead to identify opportunities, map journeys, and apply data and AI to simplify complex experiences while aligning with regulatory requirements and business priorities.