Senior Customer Experience Manager - Mid Market

About the Role

We’re looking for a Customer Experience Manager to join MYOB’s Mid-Market Customer Success and Experience team in a leadership role that shapes how we engage with customers and partners across the moments that matter most.

You’ll lead MYOB’s Voice of Customer and Partner approach, own customer relationship architecture and end‑to‑end journey orchestration, and step in to govern high‑impact issues when normal channels are not progressing.

This role sits at the intersection of customer advocacy, operational leadership, and cross‑functional execution. You’ll work across Product, Design, Technology, Support, Services, Sales, Marketing, Customer Success, Finance, Legal, and Operations to ensure customers experience a single, coordinated path across AI‑led, digital, assisted, and human interactions.

When experiences are fragmented, you connect them. When issues are stuck, you drive them forward. When customers and partners are telling us...