Senior Customer Experience Delivery Manager

Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for people. With our global scale and deep expertise, you'll do meaningful work, grow your career and make a real impact. Together, we're improving health and improving lives.

Job Description

**Labcorp is seeking a remote Senior Customer Journey Delivery Manager in US.**

**Job Responsibilities:**

**Implementation of CX Journey Designs:**

+ Take completed customer journey design outputs (such as journey maps, design concepts and touchpoint strategies) and lead the execution of those designs across various business functions.
+ Work closely with business units to ensure that the customer journey improvements are implemented in a timely and effective manner.
+ Ensure clear alignment of the CX strategy with business objectives to...