Location
Remote
Job Type
Full-time
Posted
June 27, 2026
Job Description
Transform customer support with Super.com as a Senior Customer Experience & AI Designer. This position merges creativity and data to enhance AI chatbot interactions.
You'll play a pivotal role in our mission to streamline support through intelligent AI solutions. This position demands expertise in designing chatbot playbooks while analyzing performance data to drive customer satisfaction. Collaborating with cross-functional teams, you'll refine communication strategies that influence our AI capabilities directly.
Key Responsibilities:
• Design conversational flows for AI in Decagon platform
• Monitor and enhance chatbot performance metrics
• Work with teams for improved customer journey experiences
• Create documentation for unresolved customer cases
• Analyze trends for actionable insights in AI usage
Requirements:
• Degree in Data Analytics, Communications, or similar
• Experience with chatbot playbook optimization
• Highly developed communication ski...
You'll play a pivotal role in our mission to streamline support through intelligent AI solutions. This position demands expertise in designing chatbot playbooks while analyzing performance data to drive customer satisfaction. Collaborating with cross-functional teams, you'll refine communication strategies that influence our AI capabilities directly.
Key Responsibilities:
• Design conversational flows for AI in Decagon platform
• Monitor and enhance chatbot performance metrics
• Work with teams for improved customer journey experiences
• Create documentation for unresolved customer cases
• Analyze trends for actionable insights in AI usage
Requirements:
• Degree in Data Analytics, Communications, or similar
• Experience with chatbot playbook optimization
• Highly developed communication ski...
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Submit your application for Senior Customer Experience & AI Designer Super.com at Confidential
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