Senior Customer Care Team Lead — QA, Reviews & Escalations

EMAX Corporate is seeking a skilled individual to lead their customer service team in Kuala Lumpur, Malaysia. This role requires strong leadership capabilities along with 4–6 years of experience in customer service or complaint management. The successful candidate will mentor team members, conduct quality checks, manage high-value customer cases, and prepare reports on service trends. Proficiency in English, Malay, and Mandarin is essential, and experience with sensitive cases is a plus.
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