Senior CRM Executive

CHANEL · Ho Chi Minh City, Ho Chi Minh City, Vietnam

Location
Ho Chi Minh City
Job Type
Full time
Posted
July 13, 2026

Job Description

Role Mission

The Fragrance and Beauty Senior CRM Executive is responsible for developing and executing client relationship strategies that drive client acquisition, engagement, and loyalty across all retail channels in Vietnam. This role partners with cross-functional teams to deliver data-driven client engagement, oversee end-to-end campaign management, and ensure exceptional client care. The Senior CRM Executive plays a pivotal role in enhancing the client experience, optimizing CRM operations, and contributing directly to the growth of Chanel Vietnam.

Key Responsibilities:

1. Client Strategy & Performance

  • Partner with cross functional teams to shape and execute the Vietnam CRM strategy, with a focus on growing the client base and deepening client engagement and loyalty.
  • Develop a client engagement model, leveraging data-driven insights to deliver tailored content via the most effective channels at pivotal moments.
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