Senior Costumer Support Manager

About the job Senior Costumer Support Manager

We arelooking for a motivated Customer Success Manager to shape our Customer Success function, providing customers with a voice, support, guidance, and resources to facilitate increased revenue and retention. In this role, you will support our clients to get more value by facilitating engagements from onboarding to implementation to ongoing engagement and creating a strong relationship focused on customer advocacy and retention.

Key Responsibilities:

• Build relationships with a portfolio of clients to understand their needs, resolve issues, and identify upsell or new feature opportunities.
• Own the post-sale customer implementation and success process by acting as a bridge between sales, engineering, and customers, to enable a seamless transition from sales to go-live.
• Support the setup of the Customer Success and Support function , including being a key ...