Job Description
Job Purpose
The Contracts Lead is accountable for the post-order commercial and contractual coordination of customer orders to ensure that contractual obligations, delivery milestones, documentation, and internal handovers are managed effectively from order acceptance through to completion.
The role ensures that customer contracts are executed in line with agreed commercial terms, delivery commitments, and internal governance requirements, acting as the central coordination point between Sales, Operations, Procurement, Finance, Warehousing, and Service. The role does not own tendering, pricing, or commercial negotiation, which remain with Sales, nor does it own operational execution, which remains with Operations delivery teams. Its focus is disciplined contract execution, visibility, and control.
Job Context
The Contracts Lead operates within the Operations function and reports to the Operations Manager. The role bridges the gap between Sales hand...