Senior Contact Center IT & Infrastructure Lead

Hewlett Packard Enterprise is seeking a Contact Center Service Manager based in Tlaquepaque, Jalisco. This role is pivotal for implementing complex IT infrastructures and leading technical teams to optimize system performance. You'll analyze business needs, configure software solutions, and mentor junior employees.

With a focus on adhering to technology standards, you'll manage high-risk platforms and ensure effective communication with stakeholders. Ideal candidates will have a degree in Information Systems or Computer Science, along with significant experience in IT service management.