Senior Consultant, Digital Op Model, Process Improvement, Belfast or Derry, Londonderry

EY · Belfast, Northern Ireland, United Kingdom

Location

Belfast

Job Type

Full-time

Posted

June 26, 2026

Job Description

The opportunity
This is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation, user-centric design, and agile delivery. You’ll work on exciting projects that shape customer experiences and drive sustainable growth.
Your key responsibilities
You’ll support the full lifecycle of customer technology projects—from research and business case development to delivery and implementation.

You’ll gather and prioritise requirements, facilitate workshops, and collaborate with cross-functional teams to deliver customer-centred solutions.

You’ll also support CRM and omnichannel transformation projects, using data to create personalised customer experiences.
Skills and attributes for success
You’re analytical, detail-oriented, and a strong communicato...
        

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